Refund Policy

Last Updated: 12.10.2025

1. Overview

Because we operate through a drop shipping model with global suppliers, return and refund eligibility may vary by product. We work closely with our suppliers to ensure fair resolutions, but certain restrictions apply.

If you have any issues with your order, please contact us at:

Email: ZacMiller@shopmonarchmens.com

We aim to respond within 2–3 business days.

2. Return Eligibility

We accept returns or replacements under the following conditions:

2.1 Damaged, Defective, or Incorrect Items

If your item arrives:

Damaged
Defective
Significantly different from the description
Incorrect (wrong size/color/product)

You must notify us within 7 days of delivery.
Please include:

Your order number
Description of the issue
Clear photos of the item and packaging

We will work with our supplier to issue a refund or send a replacement at no extra cost.

2.2 Change of Mind or Size Issues

Because our products are shipped from third-party suppliers, we typically do not accept returns for:

Change of mind
Ordering the wrong size
Disliking the item
Accidental orders

However, we may offer partial refunds, store credit, or alternative resolutions on a case-by-case basis.

3. Non-Returnable Items

For hygiene, safety, or supplier restrictions, the following cannot be returned:

Underwear or intimate apparel
Clearance or final sale items
Personalized or custom products
Gift cards
Items returned without prior authorization

4. Refund Process

If your return/refund request is approved:

4.1 Refund Method

Refunds are issued to the original payment method, usually:

PayPal
Credit/debit cards processed through PayPal

4.2 Refund Timeline

Most refunds are processed within 5–10 business days after approval.
Refund timing may vary depending on your bank or PayPal.

4.3 Partial Refunds

Partial refunds may be issued for:

Items with minor defects
Returned items not in original condition
Orders missing components

These decisions are made at Monarch Mens discretion.

5. Order Cancellations

Orders may only be canceled within 12 hours of purchase.
After this time, orders are already in processing with suppliers and cannot be canceled.

If the order has shipped, cancellation is no longer possible.

6. Lost or Stolen Packages

Monarch Mens is not responsible for packages marked delivered by the carrier but not received by the customer.

We will assist customers in contacting the carrier and gathering information, but we cannot guarantee:

Refunds for stolen packages
Free replacements for lost items

If the package is confirmed lost by the carrier, we will work with suppliers to find a resolution.

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank or PayPal account again
Contact your payment provider (some refunds take extra time)
Contact us if more than 10 business days have passed since approval

8. Exchanges

Exchanges are available for defective or incorrect items only.
If you need a different size or color for other reasons, please contact us—we may be able to help on a case-by-case basis, but supplier limitations may apply.

9. Return Shipping Costs

In most cases:

We cover return shipping costs for defective, damaged, or incorrect items
Customer is responsible for return shipping costs for all other situations (subject to approval)

Unauthorized returns sent to warehouse addresses will not be accepted.

10. How to Request a Return or Refund

To initiate a request:

Email ZacMiller@shopmonarchmens.com
Include your order number
Describe the issue
Attach photos (item, packaging, damage, etc.)

Our team will review your request and respond with instructions.

11. Contact Us

If you have any questions about this Refund & Return Policy, please contact:

Monarch Mens

Washington County, Arkansas

Email: ZacMiller@shopmonarchmens.com